FAQ stands for "Frequently Asked Questions." It refers to a list of common questions and answers that users might have about a particular topic or service.

What are the payment methods?

Payments can be made in three ways, which are as follows:

By card, through the secure payment gateway of Redsys.
Cash on delivery. The customer pays the amount of the order to the person who makes the delivery. This payment method has an additional cost of 3 €.
Cash payment in store, transfer or deposit in account. *** 3% discount ***

Holder: OFERTASDEPADEL.COM - MACBOA 2021 S.L. and ALIQUANTUM S.L.
IBAN Account Number:
ES03-2100-2925-1102-0002-0218
ES76-2038-1123-0160-0073-9625
Bank Entity: CAIXABANK
Concept: Order number, Name and Surname

Orders placed by bank transfer will not be shipped until the money is available in the account of Ofertas de Pádel. This process can take between 2/3 working days, depending on the bank.

Is there a volume discount?

No. Unless it is clearly indicated in the product card for some special promotion, the price of the product is the price marked in the store, regardless of the number of units purchased. In any case if you want to place a large order you can send us an email to info@ofertasdepadel.com and we will treat your case in a personalized way.

What happens if one of the products in my order is out of stock?

If among the products of your order, due to any incident or problem with the distributor, is out of stock, we will contact you via e-mail or phone to solve the incident in the most efficient and immediate way possible.

How long will it take to receive my order?

As a general rule, orders are delivered in less than 24/48 hours on working days (M-F), provided that we have the product in stock. If for any reason your order could not be shipped or suffered any delay in the shipment we will contact you personally to deal with the incident.

Do you ship to the Canary Islands?

We are very sorry, at this moment the configuration of the online store of Ofertasdepadel.com does not allow you to ship to the Canary Islands. If you have any doubts about the shipping locations and costs, you can check the Shipping and payment methods section of padel.

Is the price shown on the product sheet the final price?

Yes, the price that appears next to the product is the final price, with the corresponding 21% VAT included. In any case it may not be the final price because when ordering it may be the case that your product has some kind of discount for payment or shipping method, promotion or discount coupon, so the price would finally be lower.

What happens if I am not satisfied or if the product I have purchased does not fit properly?

The customer may exchange any item he/she does not like as long as it meets the following conditions:

That the product is new, with no signs of use, with the original seals and labels.
That the product has not been tampered with.

If the product meets the above conditions the customer may exchange the item for another that we have in stock or request a refund of the money paid. The customer will be responsible for the return shipping costs.

VERY IMPORTANT: If the value of the order finally after the partial or total return does not exceed 50€, 5,95€ will be deducted from the amount to be returned as shipping costs. The reason is that the product is finally returned and the shipping costs have been billed by the shipping company.

More information in Guarantees and returns

What does the product warranty cover?

The warranty of any product covers manufacturing faults and not those caused by external agents such as intentional or fortuitous game sets, friction, blows, shocks, etc.

More information in Warranties and returns